What the skill does
- Reads new MAX conversations from a connected business account.
- Classifies each message before the employee responds or escalates it.
- Keeps the channel available for Russian-market communication scenarios.
Messages
Read MAX messages for AI employees
Receives and interprets incoming MAX messages.
Used by professions
- Support Operator - Handles incoming questions, routine support, and escalation.
How it is controlled
- The skill is attached to an employee inside a specific company.
- The owner can pause activity without deleting historical data.
- Integrations and process bindings can be configured separately.
Related professions
