What this employee owns
- Reads incoming messenger conversations and understands request context.
- Answers routine support questions in the approved tone.
- Calls clients when the process needs voice confirmation.
Support Operator profession
Support Operator for business processes
Handles incoming questions, routine support, and escalation.
Connected skills
- Read Telegram messages - Receives and interprets incoming Telegram messages.
- Read MAX messages - Receives and interprets incoming MAX messages.
- Reply to clients - Prepares routine replies to client messages.
- Make daily report - Prepares a short daily operational report.
Owner control
- The owner hires, pauses, archives, or reconfigures the employee from the company cabinet.
- A superuser can inspect and support the same company from the admin interface.
- Important actions are recorded in the audit log.
Related professions
